How can I make a transfer?
Log into your YuroPay business account and select the option Transfer funds => Outward payments.
– For a SEPA transfer, please enter the data in the SEPA Credit Transfer form.
– For an international transfer (SWIFT), please enter the data in the form Non-SEPA Bank Transfer.
If you have opted for a SEPA or non-SEPA option, please click Authorise or Authorise and Save as Template. Then you will receive a TAN via SMS to initiate and confirm the transfer.
The Maltese IBAN is only activated for incoming / outgoing SEPA payments and outgoing SWIFT payments. Incoming SWIFT payments are not possible.
How can I transfer money to other YuroPay accounts?
In the web portal click on Transfer funds => To eWallet. Enter the recipient’s YuroPay account number or e-mail address, the amount and purpose and click Submit. After entering the SMS code, the transfer will be executed and the fund will be sent in “real time” to the account of the recipient.
Can I make mass payments?
Yes. Our web portal allows you to make mass payment. It is also possible to upload and execute a “CSV file” with multiple payment orders via our web portal.
When will SEPA transfers be processed?
Payment instructions made by you will be processed by us as follows:
1. The same day – this applies to all incoming orders until 16:00.
2. The following working day – this applies to orders received after 16:00 or on a day not a working day.
When will non-SEPA credit transfers (SWIFT) be processed?
International payments are processed by us as follows:
1. The same day – this applies to all incoming orders until 13:00.
2. The following working day – this applies to orders received after 13:00 or on a day not a working day.
Why is the remaining balance on my YuroPay business account different from the actual balance?
Outgoing payment orders will only be reflected in your YuroPay business account after they have been executed. This can take up to 24 hours. Therefore, the current account balance will be displayed as available balance.
What happens if I specify the wrong IBAN or wrong payment details?
If incorrect payment details have been provided or the payment has been inadvertently assigned to a wrong account, the respective amount may either a) be credit to the recipient’s account with a slight delay or b) the amount will be returned to the original account.
YuroPay reserves the right to charge a fee for manual processing according to our fee list. This fee may incur additional fees from third party banks, which will also be charged. Furthermore, YuroPay can not be held responsible for the loss and / or delay of a faulty payment.
Why was my transfer order not executed?
You must always provide the recipient’s full first and last name or company name (no nicknames, abbreviations, etc.) for the transfer order to run without delay.
What should I do if I notice that a payment order has not been authorized by me?
YuroPay always strives to ensure the security of your account information. However, if you notice any discrepancies, you must notify us immediately so that we can immediately suspend and change your password information.